Refunds & Returns

All Products

If you’re not 100% happy with your order, then get in touch for an exchange, store credit, or refund.       

For all return and exchange enquiries, please send an email with your name, order number, and the details of your query to info@pilatesrefinery.com.au.

A member of our team will be in touch shortly to assist. 

What Items Are Returnable?

Items purchased in the last 15 days.

They must be unworn and unaltered. With the packaging still attached. 

Makarlu

Hassle-free Returns

Purchase with peace of mind thanks to easy, hassle-free returns.

If you decide your MAKARLU product isn’t right for you, simply let us know within 15 days of receiving your order and you can return it for a 100% refund.

Warranty

MAKARLU products have a one-year guarantee against manufacturing defects. In the event of a manufacturing defect in this period, MAKARLU will repair or replace the defective part at no additional cost to you. MAKARLU does not accept returns on items damaged by general wear and tear. MAKARLU reserves the right to determine a genuine fault or manufacturing defect in the product.